Facebook Pages that GO WRONG: –
Gain Access to YOUR PAGE when your LOCKED OUT
This may just solve your problem… Facebook Trusted Friends
https://www.facebook.com/help/215543298568604?helpref=faq_content
How can I choose friends to help me log in if I ever get locked out of my account?
You can choose friends to be trusted contacts in case you’re ever locked out of your Facebook account. After you’ve chosen your friends, they’ll be able to send you a recovery code with a special URL you can use to get back into your account.
To choose your trusted contacts:
Go to your Security and Login Settings
Scroll down to Choose 3 to 5 friends to contact if you get locked out and click Edit
Click Choose friends and follow the on-screen instructions
After you’ve chosen your trusted contacts, you can always click Edit to change or remove the friends you’ve chosen.
We often receive calls from businesses that have an active Facebook page, but for various reasons have no access to either posting on it as their own business nor do they have any back access to all the settings.
The most common reason it happens is:-
• They have had a third party set up the page using their own email and password or an email they have had made up for this purpose from say Gmail and a random password, then everyone forgets that user name and password.
• Someone who is already an admin has removed access to them for either destructive purposes or hopefully accidental reasons.
• They have created a Facebook Business page without it being attached to a personal page.
• They are only editors and not admins.
The Owner of the Business MUST Be an ADMIN
It is imperative that the owner of the business is an admin of their social media business page and if possible the spouse of that person should I feel also have an admin role, especially if you’re a small business, there should always be two or three admins just so access to the back end of the page can be gained via a number of sources.
Only an admin can assign roles and change others’ roles.
An Editor can post on the page and effectively manage a page without needing to ever change a role of a person; therefore consider if it is best to have any employee only maintain the role of editor.
IMPORTANT TO NOTE:- Any admin can remove ALL other admins at any time and in one action, therefore for this reason it is imperative to understand the risk of an employee or third party having this role. Editors have no back end access to change roles however it is so important that if the admin is not the owner then that/those admin/s are above reproach and give clear and transparent access to their log on details.
Q: I had a young person set me up and I don’t know the user name and passwords.
A: A social media site be it LinkedIn, Facebook, Snap Chat or whatever is part of your business portfolio and has a financial value associated to your business, you would not give access to your database to a young person or third party, yet by having some one set you up under their details it is actually what you’re doing. Therefore the sites should always be set up in the owners email and password.
I also would suggest to keep an exercise book or a word/excel document with the site, the user name, the password and the date of birth that was used when creating this page and the URL of each account that you create. This is in case you get sick or pass away, it means others can access your files and act accordingly to what is needed.
Q. I don’t want my personal page attached to my business page
A. In order to gain 100% control and access to your business page you MUST have a personal page set up to host the business account, yes you can set up a business page without a personal page however your page will not be searchable by other people, nor do you have access to around 80% of the Facebook tools. Please note that even though a personal page controls the business page, a personal page is never used, shared or known to any person on the business page, it is purely for the management of the back end role of the business page. Much like a Co Director sits behind a Pty Ltd.
Q: Why can I not make up a personal page in my business name or a pretend name and use that.
A: You can and I see it a lot, personal pages in business names, however it is against Facebook rules and if Facebook see it or a competitor reports it, then Facebook can simply delete the page. Plus you confuse your clients as you have two pages listed and they don’t know which page to connect with.
Truly the best way is to use the personal page of the person who owns the business. It’s the safest way to protect your asset, your brand and your business reputation. If the page has been set up by say a staff member they can hijack it if they become a disgruntled employee and they can do anything and yes that does happen, too many times in fact.
Q: An agency has set up your page and they have control.
A: This should be easy to solve, contact the agency and get them to make you ADMIN. It is easy they simply go to your page and ….
1. Click Settings at the top of the Page.
2. Click Page Roles in the left column.
3. Type in your name or your email (the one used to log onto your Facebook) in the box …
4. Click ADMIN to select a role from the dropdown menu.
5. Click Save and enter their password to confirm.
6. Then either keep them as admin or remove them.
PLEASE NOTE once you make someone admin they have NO back end access for 7 days as a safety precaution.
PLEASE NOTE if that agency balks at making you an admin alarm bells should ring.
Q: The person who set up my page did so under their private email and password
A: This will be easy to solve, contact the person and get them to make you ADMIN. It is easy they go to your page and…
7. Click Settings at the top of the Page.
8. Click Page Roles in the left column.
9. Type in your name or your email (the one used to log onto your Facebook) in the box …
10. Click ADMIN to select a role from the dropdown menu.
11. Click Save and enter their password to confirm.
12. Then either keep them as admin or remove them.
PLEASE NOTE once you make someone admin they have NO back end access for 7 days as a safety precaution
Now these are the tricky and hard ones to fix.
Q: The person who set up my page has left and I cannot locate them
Q: The person has been sacked and is a disgruntled employer who won’t return my calls.
Q: My business partner/wife/ex friend who set up the page won’t talk to me or make me an admin.
These are hard job to successfully rectify and is quite time consuming, may I suggest that you follow these simple suggestions, it is what we social media managers would do. If it becomes too much call me on 0408863331 or email me at mdvs@iinet.net.au
You cannot locate them or they are disgruntled.
Try this link “I think my Page was hacked or taken over by someone else” and follow the questions, https://www.facebook.com/help/738660629556925 however my understanding is it is checked by a “robot” not a human therefore it can be unsuccessful. BUT be mindful the end result may be Facebook closing down and deleting that page. So keep reading first. …..
They are disgruntled ex staff or family members or ex partners or spouses.
If you report it quite often Facebook will shut the page down, effectively deleting everything on it.
Our goal is to NOT lose all the hours you have spent interacting and engaging to build a following, so what else can you do?
Beg or Threaten?
• You could contact and ask/beg the ex-employee for the Facebook Page back your pride may take a hit but at least you have the page back.
• Ask another employee that’s still friends with that ex-employee to see if they can intervene, before you do this make sure that your not crossing any lines that can make that current employee feel they have to do it or else. Use your words wisely.
• You could approach a lawyer to write to them or write yourself advising that unless the page is returned to you immediately that you will pursue civil action against them.
Here is a form that may also help, but I would not be confident using them myself.
Reporting a violation or infringement of your rights – other
https://www.facebook.com/help/contact/797573933590053
This form can be used to report that you are the rightful owner of the Facebook Page’s copyright/trademark and by ticking the box that states you don’t have access to the Page, and giving Facebook enough evidence that you are in fact the rightful owner of the Page, may be a resolution to you regaining admin status.
THE BEST SOLUTION USUALLY ENDS UP AS THIS.
Using the owner of the businesses personal Facebook create a BUSINESS PAGE, try and make sure you name the page as the exact same name as the page that you want to claim. You can always change it later if you want. Upload the profile photo and the cover photo and details as per Facebook’s request.
IMPORTANT: – that you use the phone number that is listed in the white and yellow pages.
Get your page verified.
To verify your Business Page once it is set up.
1. Click Settings at the top of your Page.
2. From General, click Page Verification.
3. Click Verify this Page, and then click Get Started.
4. Enter a publicly listed phone number for your business, your country and language.
5. Click Call Me Now to allow Facebook to call you with a verification code
6. Enter that code and hope Facebook says yes, if not you will have to upload a photo of your business registration as proof.
Then using this link https://www.facebook.com/help/249601088403018
As your not an admin of the page you want to merge you will not be able to merge/delete the page.
If there is a duplicate page you want to claim or a page that is misrepresenting itself as your business, click on the option, report the page, select “duplicate of another page” and follow the instructions.
Sometimes it works other times you have to report it over and over but eventually it will go.
To push down the duplicate page, operate your page with posts for the first few months at the very least once or twice a day, invite friends and associates to like the page, the more active a page the more it will be shown in a news feed and on a search bar.
ARE YOU TERMINATING A STAFF MEMBER or HAVE A CONCERN…
IF you feel an employee may be or may in the future become an issue then remove them as admin and make them an EDITOR on your page.
Go to your business page and ….
13. Click Settings at the top of the Page.
14. Click Page Roles in the left column.
15. Type in their name as it is displayed on their personal page, or their email the one they use to log onto their Facebook in the box …
16. Click EDITOR to select a role from the dropdown menu.
17. Click Save and enter your password to confirm.
IMPORTANT TO NOTE, IF YOU ARE DISMISSING AN EMPLOYEE OR THIRD PARTY REMOVE THEM BEFORE YOU HAVE A FACE TO FACE TALK. So if you need to remove an employee or third party and give them no operating access to your page then go to your business page and ….
1. Click Settings at the top of the Page.
2. Click Page Roles in the left column.
3. Click the x next to their name and remove them
4. Click Save and enter your password to confirm.
Long winded blog I know and it’s a pain in the rear end job trying to fix it.
I hope that I have helped in some way and if you need anything simply call me on 040886331 or email at mdvs@iinet.net.au
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Sharyn McCaskey from Mdvs Business Services is a well respected Facebook Marketing Specialist, who has trained over 15000 attendees in Facebook Marketing. These include business operators, corporations, not for profits, schools, members of associations and as a representative of some chambers of commerce.
Her seminars are NOT Bait and Sell, everything you need is shared during the workshop, plus you receive 12 months of support, a 62 page intensive how to manual, she is available 24/7 and it also includes attending a second time if you feel you want a refresher – all at NO cost.
She manages a select few clients and was awarded three years in a row, one of Perth’s most influential business people.
Sharyn is a South Coast Regional Chamber of Commerce Business Woman of the Year and is constantly a winner or finalist in many business awards, from Business Centres and Chambers of Commerce, including Micro Business Operator in 2015.
Sharyn has flown/driven to 27 regional towns/districts nationally teaching Facebook marketing including the major tourist destination Jindabyne NSW and Ned Kelly Tourist region Jerrilderie NSW.
Most attendees of Sharyn’s seminars are referrals from past clients and her own organic reach is not unheard of to hit 28,000 with 700 likes and the clients whose pages she manages have achieve similar results.
MDVS Business Services offers
Facebook Marketing Management of your Page for $99.00 per week
Instagram Marketing Management $68.00 per week
Facebook Training including understanding marketing on social media $249.00 per workshop
Facebook Strategy and Brainstorm for content workshops $99.00
Facebook Set up of professional pages with SEO relevance $295.00
We can write your Professional Social Media Policy $500.00
Sharyn McCaskey your Facebook Marketing Specialist.
0408 863331 – available 24/7
mdvs@iinet.net.au
https://mdvs.com.au/
https://www.facebook.com/mdvsbusinessservices
